The City uses these three agencies to help collect water bill debts on its behalf: We began transferring residential accounts with more than $250 in unpaid bills to collection agencies in early October. Keep reading to find out what to expect and how to keep your account in good standing. However, these temporary measures have expired, and we’ve resumed enforcement efforts, including referring delinquent residential accounts to collection agencies. The Department also stopped all penalties and late fees for water bills. To aid with financial relief during the COVID-19 pandemic, the Water Revenue Bureau (WRB) suspended all collection and other enforcement measures for overdue account balances.